Customer Testimonials

Open Today! Sales: 9am-5pm
Call us at: Call Main Phone Number847-851-4255

Castle Volkswagen of Schaumburg Customer Reviews


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Google Sep 24, 2022

Delaney made the process fast and easy !

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Google Sep 23, 2022

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Google Sep 23, 2022

Alysha Willoughby and the Castle VW team provided a transparent and no pressure process. While managing supply chain delays, they kept in regular communication and supported through the completion of the sales process, while providing alternatives to accommodate my individual situation. Would recommend Alysha and Castle to anyone interested in purchasing a Volkswagen vehicle.

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Google Sep 23, 2022

Angel provided great customer service. He made sure to have the car ready to look at when I arrived. Fabian made the finance process easy.

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Google Sep 23, 2022

Exceptional service from the whole team!

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Google Sep 23, 2022

Service was great ,but I hate to accept their policy 3% extra if u pay with card ,Are we going back to 1970???

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Google Sep 23, 2022

Great buying process from Ozzy made this process seamless and took care of all my needs as a new Customer to Castle VW I will recommend this dealer to all my Car Enthusiast friends. The finance manager Anthony also helped in this process and got me the Financing I needed to get out of my current Vehicle thanks again for a great experience they were honest upfront about what was possible to make the deal happen. Because as customers we don’t like last minute surprises.

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Google Sep 22, 2022

My experience at castle VW was great and we ended up purchasing a new Tiguan. My family and I walked in and asked for Angel, he was great he didn’t pressure us like typical sales people do. He was really easy to talk to and helped with whatever we needed. Also had great knowledge of the car and what the differences were between trims. If you ever there ask for angel and you’ll be in great hands.

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Google Sep 22, 2022

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Google Sep 22, 2022

Buying my new VW was a GREAT experience - Mike Delaney was fabulous to work with!! We felt taken care of…with no pressure! We would come back to Castle and work with Mike Delaney again!!!!

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Google Sep 22, 2022

I had a great experience with Raffi and Anthony. Quick and easy process when I bought my Jetta .

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Google Sep 21, 2022

They are all extremely helpful and made buying a car super easy. Make sure to ask for Ozzy he’s extremely friendly and helpful. He made sure we were 100% satisfied before walking out the door!

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Google Sep 20, 2022

Eryk and the Castle management team were great. We were selling a vehicle owned by my sons dad who had just passed away. They helped us navigate through the sale and following up with us. Eryk was kind and considerate and very helpful during an emotional time for our family.

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Google Sep 20, 2022

All was great with great communication and accommodations

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Google Sep 17, 2022

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Google Sep 17, 2022

From the time you enter the dealer to the time you leave you have this feeling of being in great hands ….they keep you updated ,they are courteous,knowledgeable……they go the extra mile about everything!!!!! I m so glad I choose them to do my service !!!!!If their sales are just as good I may be buying my next car from them as well

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Google Sep 16, 2022

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Google Sep 16, 2022

Eryk was very helpful buying my new car.

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Google Sep 15, 2022

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Google Sep 14, 2022

Recently bought my first car the other day. Eryk Buczynski was extremely helpful throughout the entire process. He made myself and my family feel welcomed the entire time and love my new car!

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Google Sep 14, 2022

Everything went great, smooth, and fast thanks to Eryk I picked up a great truck at a great price and I was in and out in no time. Thanks Eryk.

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Google Sep 14, 2022

Great service, they took good care of us. Thanks to Angel and Anthony for their support! Even if it was just a used car... You made my daughters day😁

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Google Sep 13, 2022

Friendly, convenient, helpful and fast! Great people to deal with.

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Google Sep 13, 2022

I was appalled by the excellent customer service and a real hassle free professional environment. Michael Delaney assisted me with sales and Fabian Libreri helped with finance. Hats off to you of these individuals for taking car purchase experience to the next comfort level. Thanks Castle Honda for setting up such a great example in this current industry.

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Google Sep 13, 2022

Very courteous honest and helpful which made buying a car easy and unpainful.

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Google Sep 13, 2022

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Google Sep 12, 2022

Great Service!

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Google Sep 11, 2022

Very professional service

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Google Sep 11, 2022

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Google Sep 10, 2022

Delaney was an amazing help! Great customer service

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Google Sep 10, 2022

Dan and the team at Castle were fantastic and easy to work with. Very reasonable and willing to spend as much time necessary explaining different car specs and models to ensure you find the right one. 100% would recommend.

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Google Sep 9, 2022

I recently bought a Volkswagen tiguan, the sales person Mr.Daniel Wruskyj has been of a great help, he was very kind and professional. It was a very nice experience. Mr. Fabian the finance manager also helped us through the process of signing the documents he also has been very helpful and nice thanks a lot guys .

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Google Sep 6, 2022

I had a great experience at Castle Volkswagen of Shaumburg. Ozzy assisted me and was a great help. He was very personable and was able to help my get the car I was interested in for a price I thought was reasonable. I have been happy with the car for months. It was a pleasure working with him. Thanks for everything!

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Google Sep 6, 2022

A lot of research went into trying to find a good used vehicle. Castle had one on our list. Angel Garcia was behind helpful w us and most important to me, did not apply any pressure on us to purchase the vehicle on the spot. Well, we did anyways. The Atlas Cross Sport has the manufacture warranty left plus 2 years and 24,000 mile certified warranty. Angel filled up the tank for us and helped explain the features and made sure we were comfortable and confident with our purchase. Great experience, great service and overall an easy transaction.

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Google Sep 4, 2022

Couldn’t have had a better experience elsewhere. I called Castle VW with an urgent request to sell my used vehicle. Spoke with Anthony in management and he assured me that Shay and Angel would help me out. I was in an out in 30 minutes on a busy Saturday! Angel worked with me to explain all of the details around the sale, made sure I was happy with the offered price, and even answered some other questions I had about their newer cars. So glad I chose Castle VW. Thank you Angel and Shay!

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Google Sep 3, 2022

Angel was great

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Google Sep 2, 2022

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Google Sep 2, 2022

Eryk buczynski was an amazing sales consultant. I purchased a Tiguan SEL r line, and Eryk was always available to give updates on the status of the car. I would text him and he would call me to give me the info. He was also very pleasant to do business with. I recommend VW Schaumburg to anyone looking to buy a new car. The customer service experience is fantastic.

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Google Sep 1, 2022

Great service ,great experience , professional crew

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Google Sep 1, 2022

Eryk is our guy at Castle Volkswagen and he helped us in purchasing our 2022 Tiguan. He’s very friendly and professional at the same time.

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Google Sep 1, 2022

2 weeks ago my lease ended at castle vw, one of the salesmen, Erik Buczynski helped me with all the papers quickly and conveniently. Great service.

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Google Sep 1, 2022

I had a wonderful experience with Ozzy at Castle Volkswagon. Ozzy is a genuinely kind human being and it's evident in the way he treats his customers. I can't say enough positive things about him personally. He made the whole process of car buying / trading painless with his desire to bend over backwards to accommodate. Just trust me on this: Ask for Ozzy! You will be so thankful you did.

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Google Sep 1, 2022

We travel from Wisconsin to purchase our vehicle here at the Castle Volkswagen location. Our salesperson Michael Delaney was extremely helpful in our purchasing process. He and the sales staff were very accommodating. If you are in the market for an upcoming purchase, definitely consider this location. Excellent Job !!!

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Google Sep 1, 2022

Angel was pleasant to work with

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Google Sep 1, 2022

I was not ready to buy. went in on Saturday Andy v was great, Full of knowledge we had an amazing experience.

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Google Sep 1, 2022

Alysha has been great with following up and answering my millions of questions, thank you! Everyone here is really helpful and very low pressure

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Google Sep 1, 2022

Angel helped me out and he was a very fair salesman. i just wish my down payment and my loan amount was cheaper but he is great people.

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Google Aug 31, 2022

Angel was great. Very knowledgeable on the Atlas. Will see you again very soon!! Great dealer to visit

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Google Aug 31, 2022

I just sold a car here. Eryk was the best if you ever need anything.

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Google Aug 30, 2022

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Google Aug 29, 2022

Andy Valadez is absolutely fantastic - he was so easy to communicate with and was NEVER pushy. He made the process so easy for me. A very friendly, easy-going, and hard worker. Everyone at Castle was so pleasant to interact with. I highly recommend!

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Google Aug 29, 2022

Great service!

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Google Aug 28, 2022

Came in looking to get more information on an ID.4 and Alysha helped me out as much as she could, thank you again!

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Google Aug 28, 2022

Alysha did a nice job today as I was looking at an Audi A4! She knew all about it and even talked about the features in detail . Loved it!

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Google Aug 28, 2022

Angel was super transparent and made the online process super easy. If you’re in the market ask for Angel Garcia!!

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Google Aug 27, 2022

I had a great experience with Castle VW- very professional, courteous, excellent work on my car- Highly Recommend!!

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Google Aug 27, 2022

Great salesman

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Google Aug 27, 2022

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Google Aug 26, 2022

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Google Aug 26, 2022

Mike k was great to wirk with

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Google Aug 26, 2022

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Facebook Aug 25, 2022

Great service .. Jesse was very helpful !! Thank you

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Google Aug 25, 2022

Great customer service, from my salesperson Alysha, to the new sales manager Raffi, to the finance guy Tony. Not a big fan of car dealerships, but Castle VW made it an easy process.

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Google Aug 24, 2022

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Google Aug 23, 2022

Ken, the service manager was very helpful, diligent and service was performed in a timely manner Would highly recommend.

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Google Aug 22, 2022

Castle VW made it easy to schedule service online, including arranging for a shuttle to get me back home while I waited for them to finish working on my car. Their service department kept me informed of their progress, and when my car was ready to be picked up they promptly dispatched another shuttle to bring me to the dealership. Everyone I dealt with was very polite and professional. I would recommend Castle VW for anyone with a Volkswagen requiring service.

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Google Aug 20, 2022

Great service with Delaney and Andy today much appreciated guys!

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Google Aug 20, 2022

Just bought a suv at VW in Schaumburg and Mike was awesome. Got me in and out with a trade in and leaving with a beautiful atlas. Fabian in finance was quick and very good at explaining every step of the way. Fantastic experience, thank you guys very much!

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Google Aug 19, 2022

Mike K is awesome! Made car buying easy!

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Google Aug 18, 2022

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Google Aug 18, 2022

Awesome team -Matt & Ted were great! Professional and fast. Thanks for all

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Google Aug 17, 2022

Bought a great Jeep Compass at Castle Volkswagen! Michael Delaney welcomed our family 5 minutes after we arrived. He was very kind and informative throughout the entire process. It had been awhile since my last vehicle purchase so his patience was very helpful. I recommend this dealership if you are seriously considering a car!

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Google Aug 16, 2022

Ask for Asim! He did a great job! We were in and out in under about an hour. All the staff were friendly and accommodating. And I LOVR my new ride!!

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Google Aug 16, 2022

Ozzy provided a great service, recommended.

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Google Aug 15, 2022

Jesse is the Best Service Advisor!!

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Google Aug 14, 2022

Great experience buying my brand new Tiguan! Ozzy and Jim were knowledgeable, helpful and made the car buying process as easy as it can be!

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Google Aug 14, 2022

Eryk B. was very helpful and knowledgeable when purchasing my new 2022 VW Taos. Great to work with, super nice and would recommend!

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Google Aug 11, 2022

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Google Aug 11, 2022

Bought my first car here with Mike K! Awesome experience and so grateful. Thank you Anthony P as-well

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Google Aug 8, 2022

Very quick service and friendly! Love having a space to work while I wait for my car.

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Google Aug 4, 2022

Alysha was amazing! Everyone here did the best they could to make me happy in these crazy car buying times!

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Google Aug 2, 2022

Eryk was very helpful when I came to purchase a vehicle

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Google Aug 1, 2022

plain and simple great service and willing to work in challenging environment.

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Google Jul 31, 2022

Angel was great to work with. Very friendly. Wonderful experience

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Google Jul 31, 2022

I recently purchased a vehicle for my son and my sales person was Alysha. She was unbelievably good. She was very professional. She was not pushy at all. She showed me everything I needed to know about the car. Although she’s only been there for a short while, there’s NO doubt in my mind, she will be an huge asset to Castle Volkswagen. She was a huge reason why I purchased. Thank you so much Alysha.

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Google Jul 31, 2022

Ozzy is a World Class Salesman! He went above and then beyond my expectations walking into Castle VW. I was greeted with one of the most friendliest smiles and the firmest handshake I have felt in my entire adult life. Ozzy was very understanding of my situation in the Market. He explained everything to me as if I was his friend. He came to the table with unbeatable numbers that had me in absolute SHOCK! I told him if I could buy 5 Jettas from him I would. Not only was his presentation of the product out of this world so ...

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Google Jul 31, 2022

Bought a car with Angel Garcia he was great! Very helpful and friendly.

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Google Jul 30, 2022

Alysha was great and very knowledgeable.

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Google Jul 30, 2022

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Google Jul 29, 2022

Mike k was great today for the second time

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Google Jul 26, 2022

Mike k was great

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Google Jul 26, 2022

Quick, knowledgeable service. This was kind of a follow-up on a very expen$ive service five months ago. They took care of the problem, and didn't charge me this time!

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Google Jul 24, 2022

RECENTLY PURCHASED a taos from OZZY WITH THE HELP OF JESSE FROM SERVICE AND F&I (ANTHONY) PROCESS was efficient and seamless! fulfilled my wants and needs in a professional manor,highly recommend them for your next purchase! thank all people

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Google Jul 23, 2022

Eryk was very helpful and very knowledgeable. We had a wonderful experience!!

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Google Jul 23, 2022

Mike K from Castle VW is very easy to go business with! He provided the best services when we got our new car! Amazing and fast service! Highly recommended!

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Google Jul 23, 2022

(Translated by Google) Excellent attention in all areas, 3 cars have helped me finance and I feel good knowing that there is a dealer always willing to keep me in a good Volkswagen, I recommend them. Ask for Angel Garcia a very good sales agent willing to achieve the dream of Latinos. Volkswagen NEW Yes,,,, (Original) Una atencion excelente en todas las areas, 3 carros me an ayudado a financiar y me siento bien saber que hay un diler siempre dispuestos a mantenerme en un buen Volkswagen,,,, se los recomiendo. Pregunte por Angel Garcia un muy buen agente de ventas dispuesto a ...

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Google Jul 21, 2022

I recently brought my Volkswagen Jetta into Castle Volkswagen/Schaumburg for warranty body work. Matt Meinken, Service Manager at Castle made the arrangements and kept me updated throughout the entire process. My car came back in beautiful condition, warranty body work done to perfection. My car was detailed and looked absolutely beautiful. Matt went above and beyond in so many ways and I wouldn't hesitate to bring my car back to Castle Volkswagen for all of my vehicle needs. Everyone from the receptionist, guys in service to the porters are professional and friendly and treat you like a valued ...

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Google Jul 21, 2022

I was very impressed with the overall customer service at Castle Volkswagen in Schaumburg. From my initial visit to the dealership, to having my salesperson Alysha deliver my car to me the day after I purchased my 2022 Atlas, it was a very pleasant seamless quick process! What I was impressed with initially was their very no pressure attitude. I could look without anyone asking me questions, (until I needed help of course!) and got a follow-up that was very similar . No pressure. Additionally, she has been wonderful checking in twice the past week... helping me with several questions on technology ...

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Google Jul 20, 2022

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Google Jul 20, 2022

Had a great buying experience. Ozzy was very knowledgeable about the Atlas. Made the process very quick and easy. Highly recommend Castle VW!

Castle Volkswagen of Schaumburg is located at: 1000 E Golf Rd • Schaumburg, IL 60173
Castle Volkswagen of Schaumburg 42.05118382936765, -88.05459085969018.